Lesson 5: Answering Questions

Lesson 5 sections:

ball image Objectives
ball image Steps 1-3
ball image Steps 4-5
ball image Steps 6-7
ball image Step 8
ball image Model Interaction
ball image Quiz


Lesson 6 graphic Go to Next Lesson
Training Outline graphic Training Outline
Tutorial front page graphic Tutorial Front Page

Model Reference Behaviors Checklist: Step 8

You are not done yet!

  • Follow-up: ask if the material answered the question; ask if there is anything else needed.

Information seeking is an iterative process. Finding information often creates new information needs. Always check to see if the client found what was needed, or has discovered new needs.

  • "Did you find what you were looking for?"
  • "Is there anything else you need today?"
 
Answering Questions
Next section: Interaction
Women's Health Information Center (WHIC) Volunteer Training Tutorial
created in partnership with the UNC Chapel Hill Health Sciences Library (HSL)
December 2003