Lesson 9: Pulling It All Together

Review Lessons 4 and 5

Lesson 4, titled Ethics, explained important aspects of how to approach providing health information to consumers.

• Should you share your own health experiences when it is relevant to the information a client is seeking?
  If you are not sure, see Summary

Lesson 5, titled Answering Questions, outlined techniques that information professionals use to clearly understand a client's information need, and to help the client find appropriate information.

• What can you do to appear approachable and make clients comfortable?
  If you are not sure, see Model Reference Behaviors Checklist: Steps 1 - 3
• Can you think of two examples of open-ended questions you can use when working with clients?
  If you are not sure, see Model Reference Behaviors Checklist: Steps 4 - 5
• How can you help a client understand what process you follow to find information?
  If you are not sure, see Model Reference Behaviors Checklist: Steps 6 - 7

Pulling It All Together
Next section: Review Lesson 6