INFORMATION AND INSTRUCTIONS FOR USING LOANSOME DOC

WHAT IS LOANSOME DOC?

Loansome Doc is a document ordering service linked to Pub Med, the system for searching databases such as MEDLINE at the National Library of Medicine. Users can select journal citations retrieved during a literature search and order the full-text articles using the Loansome Doc feature of either system. The requests will then be routed through NLM to a local library, such as the Health Sciences Library at the University of North Carolina at Chapel Hill. The library will respond to the requests by either filling them locally or referring them to another library which owns the title. Articles will be sent via email in pdf format to the Loansome Doc user. Please note we reserve the right to limit the number of requests filled to 10 regular requests per day or 5 rush requests.

To begin using the Loansome Doc Services of the Health Sciences Library, complete the online agreement form. The Information that follows gives details of the Library's policies and explains special procedures for making best use of Loansome Doc. It supplements the information about Loansome Doc on the Pub Med page at the NLM's web site - http://www.nlm.nih.gov.

Additional information is contained in the Lonesome Doc Fact Sheet found on the National Library of Medicine's web site: http://www.nlm.nih.gov/pubs/factsheets/loansome_doc.html

FEES

Individual Rates (non-profits/personal research) per Request

• NC In-state: $8
• Out-of-state: $12
• Rush: $5
• Order Fee: $5 (for materials referred to outside libraries.)

Corporate Rates (for-profits/attorneys) per Request

• NC In-state: $25
• Out-of-state: $35
• Rush: $10
• Order Fee: $5 (for materials referred to outside libraries.)

ORDERING LIBRARY IDENTIFICATION CODE

Your Ordering Library is the Health Sciences Library, UNC at Chapel Hill; this library's identification code is needed to configure the Loansome Doc software. Upon receipt of a completed and signed Loansome Doc Agreement, the user will be enrolled in the Loansome Doc service, and the Health Sciences Library's Identification code will be emailed to the user in the official letter.

The Library Identification Cde MUST be kept confidential.

Loansome Doc Service Agreement

DELIVERY METHOD

All articles will be delivered electronically via email unless other arrangements are made.

TURN-AROUND

• Requests are normally processed within 24 hours.
• Requests received before 9 am are usually processed the same day.
• Rush requests are normally processed within 4 hours*.

* Not applicable to materials ordered from outside libraries.

EMERGENCY REQUESTS

To make an emergency request, call the Interlibrary Loan Office at the Health Sciences Library, (919) 966-4998. Because of the immediate attention required by library staff, these requests should be made only for actual clinical emergencies. To assure the fastest response possible, telephone notification is necessary in addition to putting the request into the Loansome Doc system.

REFERRALS

Articles not available locally may be referred to other libraries at the user's request. This is the "fill orders using additional libraries" option on the configuration screen. There is a $5 fee for materials referred to other libraries.

STATUS OF REQUESTS

You can query the system for the status of your request. If you do not receive your requested material within two weeks, notify the Health Sciences Library Interlibrary Loan office at (919) 966-4998 or hsl-ill@listserv.unc.edu. Please be prepared to give staff the order number from your Loan Status Report (see Loansome Doc User's Fact Sheet).

CANCELING A REQUEST

To cancel a request, call the Interlibrary Loan Office with the order number. In some instances, it may not be possible to cancel a request already on the system. If it has already been processed or filled, charges will be assessed.

INVOICES FOR SERVICES PROVIDED

Invoices for services provided through Loansome Doc by the Health Sciences Library and other supplying libraries will be sent monthly. Payment is expected within forty-five (45) days of receipt of the invoice. Unpaid invoicess (over 90 days) may result in suspension of this and other library services.

For assistance in completing the Loansome Doc contract or for additional questions about the service, call (919) 966-4998 or email hsl-ill@listserv.unc.edu.

CONTACT

• Phone: 919-966-4998
• Fax: 866-242-1980
• Email: hsl-ill@listserv.unc.edu

**Requests are processed by the Interlibrary Loan/Document Delivery office during normal business hours from 8:00-5:00 Monday-Friday. All requests are subject to copyright limitations and availability. ILL/Document Delivery staff reserves the right to reject any request based on copyright or library regulations.**