INFORMATION AND INSTRUCTIONS FOR USING LOANSOME DOC

WHAT IS LOANSOME DOC?

Loansome Doc is a document ordering service linked to Pub Med, the system for searching databases such as MEDLINE at the National Library of Medicine. Users can select journal citations retrieved during a literature search and order the full-text articles using the Loansome Doc feature of either system. The requests will then be routed through NLM to a local library, such as the Health Sciences Library at the University of North Carolina at Chapel Hill. The library will respond to the requests by either filling them locally or referring them to another library which owns the title. Articles will be sent via mail, fax and if possible emailed in pdf format to the Loansome Doc user. If preferred, the articles can be picked up at the circulation desk of the Health Sciences Library. Please note, we reserve the right to limit the number of requests filled to 10 regular requests per day or 5 rush requests.

To begin using the Loansome Doc Services of the Health Sciences Library, complete the enclosed agreement form and return it to the library. Information which follows gives details of the Library's policies and explains special procedures for making best use of Loansome Doc. It supplements the information about Loansome Doc on the Pub Med page at the NLM's web site - http://www.nlm.nih.gov.

FEES

The basic Loansome Doc fees are $8.00 per request for individuals and organizations in North Carolina requesting articles to be used in a non-profit capacity. The fee charged for items requested by for profit individuals, law firms and corporations in North Carolina is $20.00 per request. Non profit individuals outside of North Carolina are charged $12.00 per filled request, we do not fill for-profit requests from outside North Carolina.

An additional $5.00 referral fee is assessed if the article requested is not available locally and must be obtained from another library through interlibrary loan. Rush service incurs an additional $5.00 fee per request.

The Health Sciences Library reserves the right to alter fees, if needed. Users will be given at least 30 days' notice of any changes in cost.

ORDERING LIBRARY IDENTIFICATION NUMBER

Your Ordering Library is the Health Sciences Library, UNC at Chapel Hill; this library's identification number is needed to configure the Loansome Doc software. Upon receipt of a completed and signed Loansome Doc Agreement, the user will be enrolled in the Loansome Doc service, and the Health Sciences Library's Library ID will be mailed to the user with a copy of the signed agreement.

The Library ID MUST be kept confidential.

Loansome Doc Service Agreement

PREFERRED DELIVERY METHOD

• MAIL: Mail is the default delivery method. Campus mail or US mail will be used, as appropriate.
• FAX: Fax may be requested for routine or emergency delivery. Users should make sure their fax machine is on a dedicated phone line. Fax delivery for routine requests does not carry an additional charge.
• PICKUP: Filled requests may be picked up at the Health Sciences Library Circulation Desk during any hours the library is open.
• PDF: Email with a pdf attachment will be sent if possible.

EMERGENCY REQUESTS

To make an emergency request, call the Interlibrary Loan Office at the Health Sciences Library, (919) 966-4998. Because of the immediate attention required by library staff, these requests should be made only for actual clinical emergencies. To assure the fastest response possible, telephone notification is necessary in addition to putting the request into the Loansome Doc system.

REFERRALS

Articles not available locally may be referred to other libraries at the user's request. This is the "fill orders using additional libraries" option on the configuration screen.

SHIP TO ADDRESS

This address is the address to which articles will be sent when the mail delivery option is selected.

STATUS OF REQUESTS

You can query the system for the status of your request; if you do not receive your requested material within two weeks, notify the Health Sciences Library Interlibrary Loan office at (919) 966-4998. Please be prepared to give staff the order number from your Loan Status Report (see Loansome Doc User's Fact Sheet).

CANCELING A REQUEST

To cancel a request, call the Interlibrary Loan Office with the order number. In some instances, it may not be possible to cancel a request already on the system; if it has already been processed or filled, charges will be assessed.

BILLS FOR SERVICES PROVIDED

Bills for services provided through Loansome Doc by the Health Sciences Library and other supplying libraries will be sent monthly. Payment is expected within thirty days of receipt of the bill. Unpaid bills (over thirty days) may result in suspension of this and other library services.

Addition information is contained in the Lonesome Doc Fact Sheet found on the National Library of Medicine's web site: http://www.nlm.nih.gov/pubs/factsheets/loansome_doc.html

For assistance in completing the Loansome Doc contract or for additional questions about the service, call (919) 966-4998.