A3: Service Provider Interview Guide

A. Introduction and Services of this provider

1. What is your title within __________ (organization) and what are the job responsibilities that you have?
2. How long have you worked for this organization?
3. Have you worked for any other organizations in Fuquay-Varina? If so, for which ones and how long?

B. Physical Orientation to the Community

1. Do you live in Fuquay-Varina? If yes, for how long?
2. How would you describe the overall conditions of the physical environment in Fuquay-Varina? (probe: concerns about road conditions, air and water quality, general safety)
3. What type of housing is found in Fuquay-Varina?

C. Life in the Community

1. How has Fuquay-Varina changed over the last 5 yrs? 10 yrs? {depending on answer given about length of service or residence in the community, ask about 5 or 10 yrs}
2. Describe the various faith organizations and religious groups in Fuquay-Varina.
3. Is there a denomination or faith group that is more common than others?
4. Which cultural and ethnic groups reside in the community?
5. Has there been a change in the ethnic and cultural environment in Fuquay-Varina? If so, when did it occur? (probe: Latino community)
6. How do people of different races or ethnicities interact with one another? (probe: Are there areas in Fuquay-Varina that are inhabited primarily by certain cultural and ethnic groups?
7. What do most Latino community members do for a living? Are these jobs located in Fuquay-Varina?
8. Is there unemployment in Fuquay-Varina? How about among the Latino community in Fuquay-Varina?
9. If yes, what, if anything, contributes to unemployment in Fuquay-Varina?
10. In terms of transportation, how do most people get around? Is there a public transportation system? (probe: if transportation is lacking, how does this affect people?)
11. What do people do for recreation? (probe: teens, children, adults, elderly; effect of activities on life)
12. Realistically, in what direction do you see Fuquay-Varina going? (ask about 5yrs or 10 yrs depending on case) What are your hopes for the future of Fuquay-Varina?

D. Strong Points or Assets Found in the Community

1. What are some of the best things about Fuquay-Varina? (probe: physical, human, agencies, natural resources)
2. Are there individuals who take a very active role in the Latino community and stand out as leaders?
3. What are the agencies or committees that truly make an impact within the Latino community?

E. Challenges and Needs of the Community

1. What do you think are the biggest and most common challenges that people in Fuquay-Varina face? (probe: housing, transportation, education, poverty and crime)
2. As a service provider, what challenges do you think the different ethnic groups in the community face, particularly the Latino population?
3. What are the main challenges facing the Latino youth in the community? (Probe for health issues)
4. What are the main challenges facing the Latino elderly in the community? (Probe for health issues)
5. What are the specific health problems that are high priorities among community members? (probe: mental health) What are the health priorities among the Latino community?

F. Addressing Challenges and Making Decisions

1. How do community members address challenges? ….and make decisions? (probe: Latinos)
2. What types of challenges have been encountered in the community, and what problem-solving measures were taken? Were they effective? Ineffective? (probe: crisis situations)
3. If you were going to address some challenge in the Latino community, who would you try to involve in order to be successful? (probe: individuals, organizations/agencies)

G. Services and Businesses

1. What are the different services used by most community members? (probe: youth, Latinos)
2. What are the most popular services that your agency provides to the residents of Fuquay-Varina?
3. Who in the community most often uses your services?
4. Who in the community has need for your services but is not being reached?
5. What services that your agency provides go underutilized?
6. What barriers does your agency encounter when trying to reach Fuquay-Varina residents? (probe: geographic, transportation, funding, and awareness of services)
7. What services might be needed in Fuquay-Varina that are currently not offered by your agency? Is there another resource for those services?
8. What other agencies do you work with? What types of interactions do you have with them?
9. Do you know of any alternative sources of healthcare available in Fuquay-Varina that serve Latino clients? (probe: herbalists, traditional health practitioners)
10. What businesses are frequented by most community members? (probe: youth)
11. What businesses are used by different ethnic groups? (probe: specifically by Latinos)

H. Additional Information: Is there anything else that you think that we should know about Fuquay-Varina?

I. Recommendations for Discussing Team's Findings at a Community Forum
During the course of the community diagnosis process, we will identify themes from the interviews with service providers, as well as interviews and focus groups with community members. These themes will be shared with the community at a forum to be held in April.

1. Would you be interested in helping us to plan the forum? Do you know anyone else who would be interested?
2. Do you have any suggestions as to how to get people to attend? Where (what locations and businesses) would you suggest publicizing the event?
3. Where would you recommend holding the forum?
4. What day of the week is preferable for the forum?
5. What time of the day is better to have the forum?
6. Keep in mind that both English speakers and Spanish speakers will attend the forum. How should we address the language barriers?
7. Who should be invited?

J. Recommended Individuals to Interview (At this time remind them that they will need to contact potential interviewees first and hand them the script with the names as a reminder).

• Who else do you recommend that we talk to about the needs and assets of Fuquay-Varina?

A2

A4